Refund & Return Policy

Our Commitment to Optical Excellence

At leicacamera.us.com , we stand behind the legendary quality of every Leica instrument. We understand that acquiring a Leica M11 or a Leica Q3 43mm is a significant investment. If your purchase does not meet your expectations, our streamlined return process ensures your satisfaction is prioritized.

1. 14-Day Return Window

We offer a 14-day return period from the date of delivery. To be eligible for a full refund (minus applicable fees), the item must be returned in the exact condition it was received:

Unregistered: The Leica global warranty or Passport protection must not have been activated/registered.
Complete Packaging: All original boxes, leather cases, certificates of authenticity, and manual booklets must be included and undamaged.
Pristine Condition: The item must show no signs of use, mounting marks on lens flanges, or shutter actuations beyond factory testing.

2. Non-Refundable Items

Due to the unique nature of certain products in our catalog, the following are not eligible for return:

Special Editions: Items marked as “Limited Edition” or “1 of 100” (eg, Oberwerth 100-Year bundles).
Consumables: 35mm film rolls, cleaning fluids, and single-use batteries.
Gift Cards: Digital or physical gift certificates.

3. The Return Process

To initiate a return for your Leica digital camera or Sport Optics , follow these steps:

Request an RMA: Email our support team at info@leicacamera.us.com with your order number and reason for return.
Professional Assessment: Our specialists in Walnut Creek will review your request. Once approved, you will receive a Return Merchandise Authorization (RMA) number.
Secure Shipping: Pack the item securely using the original double-boxing. We strongly recommend using a tracked and fully insured service, as we are not responsible for items lost or damaged during return transit.

4. Inspection & Restocking Fees

Upon arrival at Camera West & Leica Boutique Walnut Creek (1255 Main Street, Walnut Creek, CA 94596) , every return undergoes a rigorous technical inspection.

Standard Returns: If the item is in “as-new” condition, a full refund of the purchase price (less original shipping costs) will be issued.
Restocking Fees: A 15% restocking fee may be applied if:
- The factory seals on the box have been broken.
- The camera sensor shows signs of cleaning or use.
- Any internal software/firmware has been personalized or registered to a Leica ID.

5. Refunds & Processing Time

Once the inspection is complete (usually within 3–5 business days):

Credit: We will issue a refund to your original payment method.
Timeline: Depending on your financial institution, the credit may take 5–10 business days to appear on your statement.
Exchanges: If you wish to exchange your item for a different focal length or model (eg, swapping a Leica SL2 for an SL3 ), our specialists will facilitate the price difference and shipping at a priority rate.

6. Refund FAQ (SEO Optimized)

Q: Can I return a Leica Film Camera? A: Yes. Pre-owned and Leica film cameras (Vol: 2,400) are eligible for return within 14 days, provided they are in the same functional and cosmetic condition as when they leave our boutique.

Q: What if my Leica Geovid binoculars arrive damaged? A: Please inspect your package immediately upon delivery. If your Leica binoculars arrive with shipping damage, contact info@leicacamera.us.com within 24 hours so we can file an insurance claim and send a replacement.

Q: Does the 30% discount affect my refund amount? A: No. Your refund will equal the actual price paid at checkout on leicacamera.us.com .